Ridgecrest Shipping and Delivery Policy

Our Approach

Ridgecrest Outdoor Living is not a mass-market retailer. We carefully select premium outdoor living products and work closely with customers to help ensure successful delivery and installation experiences. Our goal is to provide clear expectations, proactive communication, and expert guidance before your product arrives.

Complimentary Delivery Readiness Concierge

Many Ridgecrest products involve freight delivery, utility connections, site preparation, or installation considerations. To help ensure a smooth customer experience, certain products include a Complimentary Delivery Readiness Concierge service.

Depending on the product and installation requirements, a brief pre-delivery call may be required before shipment to help confirm site readiness, delivery access, utility requirements, and installation planning.

Ridgecrest reserves the right to delay shipment until any required readiness consultation has been completed.

Lead Time & Delivery Expectations

Many Ridgecrest products are built-to-order, custom finished, or shipped directly from manufacturer facilities. As a result, production and delivery timelines vary by product, supplier, finish selections, and seasonality.

Estimated lead times are generally displayed on the product page when available. If a product requires additional manufacturing time, Ridgecrest will communicate expected timelines as soon as possible after your order is placed.

All delivery dates are estimates and are not guaranteed.

Ridgecrest Outdoor Living shall not be responsible for delays caused by manufacturers, carriers, weather events, labor disruptions, governmental actions, supply chain interruptions, acts of God, or other circumstances beyond its reasonable control.

Shipment Tracking

When tracking information is provided by the manufacturer or carrier, Ridgecrest Outdoor Living will make reasonable efforts to provide shipment status and tracking information to customers. Freight carriers may use appointment scheduling, direct communication, or carrier portals in lieu of traditional parcel tracking systems.

Complimentary Freight Delivery

Ridgecrest products generally include complimentary standard freight delivery within the contiguous United States. Delivery methods vary by product, supplier, and destination.  Product-specific delivery information will be provided on the applicable product page when available.  Smaller items may ship via UPS, FedEx, or USPS. Larger products generally ship via curbside freight delivery.

Complimentary freight delivery generally does not include white glove service, inside delivery, installation, assembly, debris removal, or jobsite placement unless specifically stated on the product page.

Curbside Freight Delivery

Freight deliveries are typically made to the curb, driveway entrance, or other accessible location determined by the carrier. Drivers are not authorized to move products into homes, garages, backyards, or installation locations. Customers should plan ahead and arrange assistance for moving heavy products after delivery.

Delivery Appointments

Some freight carriers will contact you to schedule delivery, while others may provide only tracking information and an estimated delivery date. Please provide a valid phone number during checkout.

Customer Delivery Readiness Responsibilities

Customers are responsible for ensuring adequate delivery access and site conditions prior to delivery. This includes, as applicable:

• Safe freight truck access
• Adequate unloading space
• Utility availability (electrical, gas, or water)
• Site preparation and installation readiness
• Compliance with local codes, permits, or HOA requirements

Ridgecrest's Delivery Readiness Concierge service is intended to help identify potential issues before delivery; however, ultimate responsibility for site readiness remains with the customer.

Remote & Special Delivery Locations

Certain remote, rural, island, mountain, or otherwise difficult-to-access locations may require additional shipping charges. If additional shipping charges apply, Ridgecrest will contact you for approval before shipment.

Inspection Upon Delivery

Please inspect all shipments upon arrival. Note any visible damage on the delivery receipt before signing and take photographs of the packaging and product. Any concealed damage, shortages, or shipping-related issues must be reported within five (5) calendar days of delivery.

Ownership and Risk of Loss

Title and risk of loss pass to the customer upon delivery by the carrier. Customers should carefully inspect shipments upon delivery and report any visible or concealed damage within the timeframes outlined in this policy.

Damaged or Missing Items

If your shipment arrives damaged or incomplete, contact Ridgecrest Outdoor Living immediately at info@ridgecrestoutdoorliving.com. Prompt reporting helps us resolve claims and replacement requests as quickly as possible.

Address Changes & Delivery Failures

Address changes requested after shipment may incur carrier re-routing fees. Customers are responsible for charges arising from incorrect shipping addresses, refused deliveries, missed appointments, or locations inaccessible to freight carriers.  Refused deliveries may be treated as customer remorse returns and may be subject to return shipping charges, freight charges, and applicable supplier restocking fees.

Alaska, Hawaii & International Orders

Orders shipping to Alaska, Hawaii, Puerto Rico, Canada, or other locations outside the contiguous United States may require additional shipping charges and individual freight quotations.

Returns

Shipping charges associated with customer remorse returns are generally the responsibility of the customer unless otherwise stated by the applicable supplier return policy. Please review our Return Policy for additional details.

Questions

If you have questions regarding shipping, delivery access, freight requirements, or installation readiness, please contact us at info@ridgecrestoutdoorliving.com.