Refund policy

RIDGECREST OUTDOOR LIVING

Ridgecrest Outdoor Living – Return & Refund Policy

Revision 3, October 16, 2026

Our Approach

Ridgecrest Outdoor Living works with premium manufacturers whose products are often custom-built, made-to-order, or shipped directly from factory facilities. Because return policies vary among suppliers and product categories, all returns require prior authorization.

Because many Ridgecrest Outdoor Living products are custom-built, made-to-order, or shipped directly from manufacturers, return eligibility varies by supplier and product type. Customers are encouraged to review product-specific information and contact Ridgecrest Outdoor Living before placing an order if they have questions regarding cancellations, returns, or refunds.

Our goal is to work collaboratively with customers and suppliers to reach fair and timely resolutions whenever issues arise.

Return Shipping Costs

Return shipping for items that arrive damaged, defective, or incorrect is handled under the applicable manufacturer's terms; Ridgecrest Outdoor Living will coordinate the claim with the manufacturer on your behalf. For remorse returns (returns not related to damage, defect, or shipping error), the customer is responsible for return shipping and any applicable restocking fees, as outlined below.

Return Eligibility

Return eligibility, return windows, and return conditions vary by supplier and product category. Where a supplier-specific return policy applies, that policy will govern. Customers should review the applicable product page and contact Ridgecrest Outdoor Living for return eligibility information before initiating a return. Products must generally be unused, uninstalled, and returned in their original packaging to be considered for return.

Non-Returnable Products

Certain products may not be eligible for return, including custom-built, made-to-order, personalized, special-order, clearance, or discontinued products. Products that have been installed, modified, damaged during installation, or used beyond reasonable inspection may also be ineligible for return.

Custom, Made-to-Order, and Special-Order Products

Many Ridgecrest Outdoor Living products are manufactured to order, custom finished, custom colored, specially configured, or otherwise produced specifically for an individual customer.

Unless otherwise stated in writing, custom-built, made-to-order, special-order, personalized, or customized products are non-cancellable and non-returnable once production has begun.

Any cancellation requests submitted after production has commenced may be subject to supplier-imposed cancellation charges, material charges, administrative fees, or other costs incurred as a result of the order.

Product-specific policies may impose additional restrictions and will govern where applicable.

Product Images, Finishes, and Color Variations

Ridgecrest Outdoor Living strives to present product images, finishes, colors, textures, and materials as accurately as possible. However, actual product appearance may vary from photographs, renderings, lifestyle images, digital color swatches, and screen displays.

Variations may result from monitor settings, mobile device displays, lighting conditions, photography, manufacturing processes, natural material characteristics, and supplier production methods.

Natural materials such as wood, concrete, stone, copper, and other handcrafted finishes may exhibit unique variations in color, texture, grain, patina, or appearance. These variations are normal and are not considered defects.

Unless otherwise required by applicable law or a supplier-specific policy, differences between website imagery and actual product appearance that fall within normal manufacturing and material variations do not constitute damage, defect, or shipping error and are not grounds for return.

Customers seeking additional information regarding finishes, materials, or color selections are encouraged to contact Ridgecrest Outdoor Living prior to placing an order.

Return Authorization Process

All returns require prior approval from Ridgecrest Outdoor Living. To initiate a return, contact info@ridgecrestoutdoorliving.com with your order number, product information, and reason for the return. If approved, Ridgecrest will provide a Return Merchandise Authorization (RMA) and instructions for completing the return. Returns shipped without an approved RMA may be refused and returned to sender.

Customer Remorse Returns

If a return is requested for reasons unrelated to damage, defect, shipping error, or warranty coverage, the return will be treated as a customer remorse return. Customers are responsible for all return shipping, freight, handling, and applicable restocking fees associated with remorse returns. Restocking fees are determined by the applicable manufacturer and may vary by product. The refund for a remorse return is also reduced by the actual cost of the original shipment, including when shipping was free.

Supplier-Specific Policies

Certain manufacturers impose additional return restrictions, cancellation fees, restocking fees, warranty requirements, return windows, or return procedures. The terms specific to a product's manufacturer are shown on that product's page and govern that product; where they differ from this general Return & Refund Policy, the manufacturer-specific terms control. Ridgecrest Outdoor Living does not offer return terms more generous than the manufacturer's.

Order Cancellations

Orders may be cancelled within twenty-four (24) hours of purchase by contacting Ridgecrest Outdoor Living. After that, because many Ridgecrest products are custom-built, made-to-order, or ship quickly from the manufacturer, orders generally cannot be cancelled or modified; any exception is subject to manufacturer approval and may incur cancellation charges. Orders cancelled after shipment will generally be treated as customer remorse returns.

Damaged Shipments

Please inspect all shipments immediately upon delivery. Visible freight damage should be noted on the delivery receipt before signing. Customers should photograph any damaged packaging, pallets, or products. Any visible or concealed damage must be reported within forty-eight (48) hours of delivery, unless the product page states a different period for that manufacturer.

Defective, Incorrect, or Missing Products

If you receive a defective product, incorrect product, or discover missing components, please contact Ridgecrest Outdoor Living within forty-eight (48) hours of delivery, unless the product page states a different period for that manufacturer. Photographs and supporting documentation may be requested. Ridgecrest will work with the manufacturer to determine the appropriate remedy, which may include replacement parts, product replacement, repair, store credit, or refund.

Refunds

Approved refunds will generally be issued to the original payment method after returned products have been received, inspected, and accepted, less any restocking fee and, for remorse returns, the cost of the original shipment, by the manufacturer or authorized return facility. Processing times may vary depending on the payment provider and supplier involved. Once approved, refunds are typically submitted within 5-10 business days after returned products have been received and accepted by the manufacturer or authorized return facility.

Questions

If you have questions regarding returns, refunds, warranty claims, damaged shipments, or product eligibility, please contact Ridgecrest Outdoor Living at info@ridgecrestoutdoorliving.com.